DJI Care Refresh 1-Year Plan for Osmo Mobile 8P

DJI Care Refresh is a service protection plan for the DJI Osmo Mobile 8P, providing up to two replacements of damaged equipment during a one-year period. The service covers accidental damage, including damage caused by the user. Each replacement costs PLN 55, although the fee may vary depending on the exchange rate when an incident is reported directly to DJI.

The plan must be activated within 30 days of the device’s activation. If activation takes place later, a verification video must be submitted to DJI. Coverage can be extended twice by purchasing additional annual plans, allowing a maximum total service period of three years and up to six replacements. The annual plan can also be renewed within the final stages of its validity, subject to DJI’s renewal conditions.

Activation takes place through DJI’s website and requires the Care Refresh code, the device’s serial number, first and last name, and email address. The service is automatically assigned to the appropriate region, and confirmation is sent by email.

If the device is damaged, report the incident and send the equipment to DJI’s service centre in Germany, stating that DJI Care Refresh is active. After receiving a repair estimate, choose between a paid repair and a replacement under the service. Once the replacement fee has been paid, the replacement equipment is shipped with priority. Shipping is free when the customer is located in the same region where the service plan was purchased.

The service excludes lost, stolen or abandoned equipment, additional accessories, intentional loss, casing damage that does not affect functionality, damage caused by force majeure and defects occurring outside the coverage period. It also excludes fees for model upgrades or performance improvements and defects resulting from unauthorised modifications, incompatible batteries or chargers, or unauthorised accessories, batteries or software.