DJI Care Refresh 2-Year Plan for Osmo Pocket 3
DJI Care Refresh provides two-year service protection for DJI Osmo Pocket 3, allowing damaged equipment to be replaced for an additional fee. The plan includes four replacements, each costing PLN 219. The fee may vary depending on the current exchange rate when a claim is reported directly to the manufacturer. Coverage can be extended to a maximum of three years by purchasing an additional annual plan, subject to DJI’s extension conditions. The service can be activated at any time, but activation more than 30 days after the device’s first activation requires a verification video. Replacement equipment is shipped on a priority basis, with shipping covered when the customer is located in the region where the plan was purchased.
The service can be activated at any time. If activation takes place more than 30 days after the device’s first activation, a verification video must be submitted through DJI’s customer upload page. Coverage can be extended to a maximum of three years by purchasing an additional annual plan. A two-year plan can be extended once with an annual plan; purchasing another two-year plan does not extend the existing coverage. The existing service must still be valid or have expired within the previous 15 days, and the plan must meet DJI’s eligibility conditions.
To activate the service, enter the Care Refresh code at https://support.dji.com/care/active, together with the device’s serial number, first and last name, and email address. The service is automatically assigned to the appropriate region, and activation is confirmed by email.
If an accident occurs, report the incident and send the damaged equipment to DJI’s German service centre, noting that DJI Care Refresh is active. After receiving the repair estimate, choose between proceeding with the repair and requesting a replacement under the service. If a replacement is selected, pay the applicable fee. The replacement equipment or eligible replacement parts are then shipped on a priority basis. Shipping is covered when the customer is located in the same region where the service plan was purchased.
DJI Care Refresh does not cover lost or partially lost equipment, stolen or abandoned products, additional accessories, intentional loss, casing damage that does not affect functionality, damage caused directly or indirectly by force majeure, or defects arising outside the coverage period. Fees for model upgrades or performance improvements are also excluded, as are faults caused by modifications that do not follow the user manual, incompatible batteries or chargers, and unauthorized accessories, batteries or software.
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