DJI Care Refresh for Osmo Pocket 3
DJI Care Refresh provides service protection for DJI Osmo Pocket 3, allowing damaged equipment to be replaced for an additional fee. The annual plan includes two replacements, while the two-year plan includes four. Each replacement costs PLN 219, although the fee may vary with the current exchange rate when reported directly to the manufacturer. Coverage can be extended to a maximum of three years, allowing up to six replacements across the full service period. Activation is available at any time, but activation more than 30 days after the device’s first activation requires a verification video. Replacement requests are handled through DJI’s service centre, with priority delivery and shipping covered when the customer is in the region where the plan was purchased.
The service can be activated at any time. If activation takes place more than 30 days after the device’s first activation, a verification video must be submitted through DJI’s customer upload page. Coverage can be extended to a maximum of three years by purchasing additional annual plans. An annual plan can be extended twice with two further annual plans, while a two-year plan can be extended once with an additional annual plan. Purchasing another two-year plan does not extend the existing coverage. To qualify for an extension, the current service must still be valid or have expired within the previous 15 days, and the purchased plan must meet DJI’s eligibility conditions.
To activate the service, enter the Care Refresh code at https://support.dji.com/care/active, along with the device’s serial number, first and last name, and email address. The service is automatically assigned to the appropriate region, and activation is confirmed by email.
If an accident occurs, report the incident and send the damaged equipment to DJI’s German service centre, noting that DJI Care Refresh is active. After receiving the repair estimate, choose between proceeding with the repair and requesting a replacement under the service. If a replacement is selected, pay the applicable fee. The replacement equipment or eligible replacement parts are then shipped on a priority basis. Shipping is covered when the customer is located in the same region where the service plan was purchased.
DJI Care Refresh does not cover lost or partially lost equipment, stolen or abandoned products, additional accessories, intentional loss, casing damage that does not affect functionality, damage caused directly or indirectly by force majeure, or defects arising outside the coverage period. Fees for model upgrades or performance improvements are also excluded, as are faults caused by modifications that do not follow the user manual, incompatible batteries or chargers, and unauthorized accessories, batteries or software.
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